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Frequently Asked Questions About Noveltek Equipment
What is the lead time for custom-made forklifts?
Non-customized models typically take 30-45 days, while lead times for customized models vary depending on specific requirements.
Where are the machine repair service points located?
Our service network covers all of Taiwan, including Taipei, Taoyuan, Hsinchu, Miaoli, Taichung, Yunlin, Chiayi, Tainan, and Kaohsiung, as well as Kunshan, Shanghai, Shenzhen, and Hong Kong in China. We have a comprehensive after-sales service team.
Is the product made in Taiwan or distributed by an agent?
It is manufactured in Taiwan (MIT). We own our factory, acting as both the manufacturer and distributor, ensuring guaranteed quality.
How often is maintenance recommended?
Regular maintenance is recommended every 250 hours of use or every three months.
How can I prolong the battery life of an electric forklift?
Avoid charging the battery continuously during use, as it may shorten its lifespan. If used for more than 4 hours daily, charge the battery once per day. For long periods of inactivity, charge the battery at least once every 7 days.
What features and configurations of a forklift can I customize?
Please call or contact our sales team for more details.
